@import url('https://fonts.googleapis.com/css2?family=Inter:wght@400;450;500;550;600;650;700;750&display=swap');
:root{--accent:#255de1;--accent-soft:#eaf0ff;--ink:#202b3e;--muted:#758094;--line:#e5e9ef;--surface:#fff;--canvas:#f7f8fb;--side:#fff;--red:#ce4551;--red-soft:#fff0f1;--orange:#b67b20;--orange-soft:#fff6e4;--green:#278564;--green-soft:#eaf7f0;--pause:#80889a;--tblr-primary:#255de1;--tblr-body-font-family:'Inter',sans-serif;--tblr-body-bg:var(--canvas);--tblr-body-color:var(--ink);--tblr-border-color:var(--line)}
[data-bs-theme=dark]{--accent:#80a6ff;--accent-soft:#233554;--ink:#e7ebf3;--muted:#9aa6ba;--line:#2c3749;--surface:#1c2636;--canvas:#151d2b;--side:#192231;--red:#f1848c;--red-soft:#402a35;--orange:#ebbd68;--orange-soft:#3e3424;--green:#69c6a2;--green-soft:#223c34;--pause:#a0adbf}
*{box-sizing:border-box}body{margin:0;font-family:'Inter',-apple-system,BlinkMacSystemFont,sans-serif;font-size:14px;color:var(--ink);background:var(--canvas);font-feature-settings:"tnum";line-height:1.5}button,input,select{font:inherit}button{cursor:pointer}a{color:var(--accent);text-decoration:none}button:focus-visible,a:focus-visible,input:focus-visible,select:focus-visible,tr:focus-visible{outline:3px solid var(--accent);outline-offset:3px}h1,h2,h3,p{margin-top:0}h1{font-size:29px;line-height:1.2;letter-spacing:-1px;font-weight:650;margin:8px 0}h2{font-size:16px;font-weight:600;letter-spacing:-.25px;margin:0}h3{font-size:16px;font-weight:600}.icon{width:20px;height:20px;vertical-align:middle;flex-shrink:0}.btn{gap:7px;min-height:36px;font-weight:500;border-color:var(--line);background:var(--surface);color:var(--ink);border-radius:6px;box-shadow:0 1px 2px #0d234008}.btn:hover{background:var(--canvas);border-color:var(--muted)}.btn-primary{background:var(--accent);color:#fff;border-color:var(--accent)}.btn-primary:hover{background:#1d50c4;color:#fff}.icon-button{width:32px;height:32px;display:inline-flex;align-items:center;justify-content:center;border:0;border-radius:5px;color:var(--muted);background:transparent}.icon-button:hover{color:var(--ink);background:var(--canvas)}.sidebar{position:fixed;width:216px;inset:0 auto 0 0;border-right:1px solid var(--line);background:var(--side);padding:27px 16px 12px;z-index:25;display:flex;flex-direction:column}.brand{display:flex;gap:10px;align-items:center;padding:0 8px;color:var(--ink);font-size:18px;font-weight:650;letter-spacing:-.5px}.brand small{font-size:12px;font-weight:400;letter-spacing:.5px;color:var(--muted);display:block}.brand-mark{width:35px;height:35px;background:#255de1;color:#fff;border-radius:9px;display:grid;place-items:center;box-shadow:0 3px 6px #255de122}.brand-mark .icon{width:25px;height:25px}.sidebar>nav{margin-top:28px}.side-link{display:flex;align-items:center;gap:12px;color:var(--muted);height:43px;padding:0 12px;border-radius:6px;margin:4px 0;font-weight:500}.side-link:hover{background:var(--canvas);color:var(--ink)}.side-link.active{background:var(--accent-soft);color:var(--accent)}.nav-count{margin-left:auto;font-size:11px;background:var(--surface);border:1px solid var(--line);color:var(--accent);padding:0 6px;border-radius:4px}.side-link[href="#settings"]{margin-top:26px}.sidebar-bottom{margin-top:auto}.demo-note{border:1px solid var(--line);border-radius:7px;margin:40px 3px 20px;padding:13px 10px;font-size:12px}.demo-note strong{font-weight:500}.demo-note small{display:block;color:var(--muted);font-size:11px;margin:5px 0 0 13px}.demo-dot{display:inline-block;width:5px;height:5px;background:var(--muted);border-radius:50%;margin-right:8px;vertical-align:middle}.avatar{--tblr-avatar-bg:var(--canvas);display:inline-flex;align-items:center;justify-content:center;background:var(--canvas);border:1px solid var(--line);color:var(--muted);font-size:12px;font-weight:600;width:34px;height:34px;border-radius:8px;box-shadow:none}.profile-button{border:0;border-top:1px solid var(--line);background:transparent;display:flex;align-items:center;gap:10px;width:100%;padding:18px 2px 12px;color:var(--ink);text-align:left}.profile-button strong{display:block;font-size:12px;font-weight:600}.profile-button small{font-size:11px;color:var(--muted)}.profile-button>.icon{margin-left:auto;width:15px}.collapse-button{border:0;background:transparent;color:var(--muted);font-size:12px;display:flex;gap:10px;padding:10px 4px;align-items:center}.collapse-button .icon{width:17px}.workspace{margin-left:216px;min-height:100vh}.topbar{height:72px;background:var(--surface);border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 32px;gap:16px}.tenant-control{display:flex;gap:12px;align-items:center}.tenant-monogram{font-weight:700;font-size:13px;width:28px;height:28px;border:1px solid var(--line);background:var(--canvas);border-radius:5px;display:grid;place-items:center}.tenant-select{border:0;background:transparent;color:var(--ink);font-weight:600;font-size:14px;max-width:148px;padding-right:8px}.tenant-divider,.tool-divider{width:1px;height:20px;background:var(--line);margin:0 5px}.workspace-type{font-size:12px;color:var(--muted)}.header-tools{display:flex;gap:12px;align-items:center}.freshness{background:transparent;color:var(--muted);border:0;font-size:12px;display:flex;align-items:center;gap:7px}.freshness .icon{width:14px;height:14px}.language-button{border:0;background:transparent;color:var(--ink);font-size:12px;font-weight:500}.top-avatar{width:30px;height:30px;border-radius:50%;font-size:11px}.mobile-menu{display:none}main{padding:30px 32px 0;max-width:2000px;margin:auto}.page-heading{display:flex;align-items:center;justify-content:space-between;margin-bottom:26px;gap:16px}.eyebrow{color:var(--muted);font-size:12px}.page-heading p{color:var(--muted);font-size:14px;margin:0}.heading-actions{display:flex;align-items:center;gap:20px;flex-wrap:wrap}.heading-date{font-size:12px;color:var(--muted);display:flex;align-items:center;gap:7px}.heading-date .icon{width:16px}.status-metrics{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:14px;margin-bottom:28px}.metric-card{background:var(--surface);border:1px solid var(--line);border-radius:8px;padding:17px 18px 16px;text-align:left;position:relative;overflow:hidden;transition:border-color .15s;color:var(--ink);box-shadow:0 2px 3px #18284002}.metric-card:hover,.metric-card.selected{border-color:var(--accent)}.metric-label{font-size:13px;font-weight:500;display:flex;justify-content:space-between;gap:4px;align-items:center}.metric-label .icon{width:17px;height:17px;color:var(--muted)}.metric-bottom{display:flex;align-items:baseline;gap:10px;margin-top:13px;justify-content:space-between;flex-wrap:wrap}.metric-bottom strong{font-size:35px;font-weight:600;letter-spacing:-1px;line-height:1}.metric-change{font-size:11px;color:var(--muted)}.metric-change b{font-weight:500;color:var(--ink)}.metric-card.breached strong,.metric-card.breached .icon{color:var(--red)}.metric-card.risk strong,.metric-card.risk .icon{color:var(--orange)}.metric-underline{position:absolute;bottom:0;left:18px;right:18px;height:2px;background:var(--line)}.metric-card.breached .metric-underline{background:var(--red);opacity:.6}.metric-card.risk .metric-underline{background:var(--orange);opacity:.6}.attention-layout{display:grid;grid-template-columns:minmax(0,1fr) 238px;gap:22px;align-items:start}.card{background:var(--surface);border:1px solid var(--line);box-shadow:0 2px 3px #18284002;border-radius:8px;color:var(--ink)}.card-heading{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:20px 20px 16px}.card-heading .muted{font-size:12px;display:block;margin-top:4px}.number-badge{color:var(--muted);background:var(--canvas);border:1px solid var(--line);font-size:11px;font-weight:500;border-radius:5px;padding:1px 6px;vertical-align:middle;margin-left:6px}.muted{color:var(--muted)}.queue-toolbar{display:flex;gap:12px;align-items:center;justify-content:space-between;border-bottom:1px solid var(--line);padding:0 20px 12px;flex-wrap:wrap}.queue-tabs{display:flex;gap:8px;align-items:center}.queue-tabs button{border:0;font-size:12px;background:transparent;padding:6px 8px;color:var(--muted);border-radius:5px}.queue-tabs button.selected{background:var(--canvas);color:var(--ink);font-weight:500}.queue-controls{display:flex;align-items:center;gap:8px}.search-field{display:flex;align-items:center;gap:6px;border:1px solid var(--line);border-radius:5px;padding:6px 8px;max-width:160px}.search-field .icon{width:15px;height:15px;color:var(--muted)}.search-field input{width:100%;border:0;outline:none;font-size:12px;color:var(--ink);background:transparent;min-width:0}.queue-controls .btn{font-size:12px;min-height:30px;padding:5px 9px}.queue-controls .icon{width:15px;height:15px}.queue-controls select{border:0;color:var(--muted);background:transparent;font-size:12px;max-width:100px}.table{--tblr-table-color:var(--ink);--tblr-table-border-color:var(--line);--tblr-table-bg:var(--surface);margin:0}.table thead th{background:var(--canvas);font-size:11px;color:var(--muted);font-weight:500;letter-spacing:0;text-transform:none;padding:11px 18px;border-bottom:1px solid var(--line)}.ticket-table td{padding:18px 18px;vertical-align:middle;border-bottom:1px solid var(--line);font-size:12px}.ticket-table tbody tr{cursor:pointer}.ticket-table tbody tr:hover td{background:var(--canvas)}.ticket-table tr:last-child td{border-bottom:0}.ticket-table td:first-child{width:44%;min-width:240px;max-width:400px}.ticket-meta{display:flex;gap:9px;align-items:center;white-space:nowrap;margin-bottom:6px;font-size:11px}.ticket-meta a{font-weight:500;font-size:12px}.priority{padding:1px 5px;background:var(--canvas);border-radius:3px;border:1px solid var(--line);font-size:10px;font-weight:500;color:var(--muted)}.priority.critical{color:var(--ink)}.service-name{color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:145px;font-size:10px}.ticket-title{font-size:13px;font-weight:500;max-width:360px;white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.person{display:flex;gap:7px;align-items:center;white-space:nowrap;font-size:11px}.avatar-xs{width:26px;height:26px;font-size:9px;border-radius:50%}.person small{display:block;color:var(--muted);font-size:10px;margin-top:2px}.unassigned:not(.metric-card){display:flex;align-items:center;gap:5px;color:var(--muted);font-size:11px;white-space:nowrap}.unassigned .icon{width:16px;height:16px}.status-chip{display:inline-flex;align-items:center;gap:4px;font-size:10px;line-height:1.5;font-weight:500;padding:2px 6px;border-radius:4px;background:var(--canvas);color:var(--muted);white-space:nowrap}.status-chip .icon{width:11px;height:11px}.status-chip.breached,.status-chip.noresponse{color:var(--red);background:var(--red-soft)}.status-chip.risk{color:var(--orange);background:var(--orange-soft)}.status-chip.met,.status-chip.running{color:var(--green);background:var(--green-soft)}.sla-cell{min-width:130px;max-width:195px}.sla-track{height:3px;border-radius:2px;background:var(--line);position:relative;margin:9px 0 5px}.sla-track span{display:block;height:100%;background:var(--muted);border-radius:2px}.sla-track.breached span,.sla-track.noresponse span{background:var(--red)}.sla-track.risk span{background:var(--orange)}.sla-track.met span,.sla-track.running span{background:var(--green)}.sla-track.paused span,.lifetime .paused{background:repeating-linear-gradient(125deg,var(--pause) 0 3px,transparent 3px 6px)}.sla-track i{position:absolute;left:80%;top:-2px;height:7px;width:1px;background:var(--surface)}.sla-time{font-size:10px;color:var(--muted);white-space:nowrap}.sla-time.breached,.sla-time.noresponse{color:var(--red)}.sla-time.risk{color:var(--orange)}.pyrus-due{font-size:9px;color:var(--muted);margin-top:3px;white-space:nowrap}.age-col{white-space:nowrap;color:var(--ink);font-size:11px!important}.age-col small{color:var(--muted);font-size:9px;display:block;margin-top:4px}.row-arrow{width:24px;padding-left:0!important;padding-right:12px!important;color:var(--muted)}.row-arrow .icon{width:13px}.table-footer{border-top:1px solid var(--line);padding:14px 18px;display:flex;justify-content:space-between;align-items:center;font-size:11px;color:var(--muted)}.pagination-buttons{display:flex;gap:4px}.pagination-buttons .btn{font-size:11px;min-width:28px;min-height:28px;padding:3px;border-color:transparent;box-shadow:none}.pagination-buttons .btn.active{border:1px solid var(--line);background:var(--canvas);color:var(--ink)}.pagination-buttons .icon{width:15px;height:15px}.pagination-buttons .disabled{opacity:.3;pointer-events:none}.digest-card .card-heading{padding:20px 18px 4px}.digest-card h2{font-size:14px}.digest-card .card-heading>.icon{width:16px;color:var(--muted)}.digest-date{font-size:11px;color:var(--muted);padding:0 18px 20px}.digest-row{display:flex;gap:10px;align-items:center;width:100%;border:0;background:transparent;padding:11px 18px;text-align:left;color:var(--ink);font-size:12px}.digest-row>.icon{width:16px;height:16px;color:var(--muted)}.digest-row strong{margin-left:auto;font-size:15px;font-weight:600}.digest-summary{margin:14px 18px 18px;border-top:1px solid var(--line);padding-top:18px;font-size:11px;color:var(--muted);display:flex;gap:7px;align-items:start}.digest-summary .icon{width:15px;height:15px;margin-top:2px}.digest-summary strong{font-weight:500;color:var(--ink)}.sla-explainer{margin-top:24px;padding:2px 8px}.mini-label{font-size:11px;color:var(--muted)}.sla-explainer h3{font-size:20px;font-weight:550;letter-spacing:-.6px;line-height:1.35;margin:12px 0}.sla-explainer p{color:var(--muted);font-size:12px;line-height:1.8;margin-bottom:14px}.text-button{background:transparent;border:0;color:var(--accent);padding:0;display:inline-flex;align-items:center;gap:7px;font-size:12px;font-weight:500}.text-button .icon{width:15px;height:15px}.checked-note{display:flex;gap:8px;padding:23px 8px;color:var(--muted);font-size:10px}.checked-note .icon{width:14px;height:14px}.app-footer{display:flex;justify-content:space-between;gap:16px;font-size:10px;color:var(--muted);padding:22px 32px}.empty-state{padding:65px 20px;text-align:center}.empty-state>.icon{width:44px;height:44px;background:var(--green-soft);color:var(--green);padding:10px;border-radius:50%;margin-bottom:16px}.empty-state p{color:var(--muted)}.dense td{padding-top:10px;padding-bottom:10px}#toast{position:fixed;bottom:24px;left:50%;transform:translate(-50%,20px);background:var(--ink);color:var(--surface);padding:13px 20px;border-radius:8px;box-shadow:0 8px 35px #0002;z-index:100;opacity:0;pointer-events:none;transition:.2s;max-width:90vw}#toast.show{transform:translate(-50%,0);opacity:1}.sd-dialog{border:1px solid var(--line);border-radius:12px;background:var(--surface);color:var(--ink);padding:0;max-width:560px;width:calc(100vw - 32px);box-shadow:0 15px 70px #0003;max-height:90vh;overflow:auto}.sd-dialog::backdrop{background:#13203355;backdrop-filter:blur(2px)}.dialog-heading{padding:20px 24px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid var(--line)}.dialog-body{padding:24px}.dialog-footer{padding:16px 24px;border-top:1px solid var(--line);display:flex;justify-content:flex-end;align-items:center;gap:10px}.dialog-footer>.muted{margin-right:auto;font-size:11px}.detail-panel{margin:0 0 0 auto;border-radius:0;width:560px;max-width:100vw;height:100vh;max-height:100vh}.detail-title{font-size:24px;line-height:1.3;margin-bottom:10px}.detail-grid{display:grid;grid-template-columns:1fr 1fr;gap:24px 18px;margin:26px 0;font-size:14px}.detail-grid label{display:block;font-size:12px;color:var(--muted);margin-bottom:7px}.detail-grid .person{font-size:14px}.detail-sla{background:var(--canvas);border:1px solid var(--line);border-radius:8px;padding:18px;margin-bottom:28px}.detail-sla .sla-cell{max-width:none}.detail-sla .sla-time{font-size:14px}.detail-sla .sla-track{height:6px}.detail-sla .detail-grid{margin-bottom:0}.detail-panel h3{margin-top:24px}.lifetime{display:flex;height:20px;gap:2px;border-radius:3px;overflow:hidden}.lifetime span{background:var(--accent);opacity:.65}.lifetime-labels{display:flex;justify-content:space-between;font-size:11px;color:var(--muted);margin:8px 0}.lifetime~.muted{font-size:12px}.route-chain{display:flex;align-items:flex-start;gap:5px;margin-top:12px;color:var(--muted);font-size:10px}.route-chain span{padding:3px 5px;border:1px solid var(--line);border-radius:4px;white-space:nowrap}.route-chain .current{color:var(--accent);background:var(--accent-soft);border-color:var(--accent)}.route-chain .icon{width:10px;height:20px}.route-chain em{display:block;font-style:normal;font-size:8px}.personal-status{font-size:11px;color:var(--muted);margin-top:7px}.personal-status.todo{color:var(--accent);font-weight:600}.timeline{list-style:none;padding:0 0 0 20px;margin-top:20px;border-left:1px solid var(--line)}.timeline li{padding-bottom:23px;position:relative;font-size:13px}.timeline li:before{content:'';position:absolute;left:-25px;top:4px;width:9px;height:9px;border:2px solid var(--muted);background:var(--surface);border-radius:50%}.timeline small{display:block;color:var(--muted);font-size:11px;margin-top:5px}.timeline p{font-size:12px;color:var(--muted);margin:5px 0 0}.profile-intro{display:flex;gap:12px;align-items:center;margin-bottom:28px}.profile-intro h3{margin:0}.profile-intro p{font-size:12px;color:var(--muted);margin:4px 0}.list-actions{margin-top:20px}.form-grid{display:grid;gap:18px}.form-label{font-size:13px}.form-select,.form-control{color:var(--ink);background-color:var(--surface);border-color:var(--line);min-height:38px}.notice{background:var(--accent-soft);padding:14px;border-radius:6px;color:var(--accent);margin-bottom:22px;font-size:13px}.sidebar-collapsed .sidebar{width:74px;padding-left:12px;padding-right:12px}.sidebar-collapsed .brand>span:last-child,.sidebar-collapsed .sidebar-label,.sidebar-collapsed .side-link>span,.sidebar-collapsed .demo-note,.sidebar-collapsed .profile-button>span:not(.avatar),.sidebar-collapsed .profile-button>.icon,.sidebar-collapsed .collapse-button>span{display:none}.sidebar-collapsed .brand{padding:0 7px}.sidebar-collapsed .side-link{padding:0 15px}.sidebar-collapsed nav{margin-top:40px}.sidebar-collapsed .workspace{margin-left:74px}.sidebar-collapsed .profile-button,.sidebar-collapsed .collapse-button{justify-content:center}
@media(min-width:1550px){.ticket-title{font-size:14px}.ticket-meta,.service-name,.sla-time,.pyrus-due,.person,.unassigned,.age-col small{font-size:12px}.status-chip{font-size:11px}.ticket-table td{padding:20px}.attention-layout{grid-template-columns:minmax(0,1fr) 270px}.metric-label{font-size:14px}}
@media(max-width:1250px){.attention-layout{grid-template-columns:minmax(0,1fr) 215px}.sidebar{width:190px}.workspace{margin-left:190px}main{padding:25px 22px 0}.topbar{padding:0 22px}.age-col{display:none}.metric-card{padding:15px 13px}.metric-change{font-size:10px}.metric-label{font-size:12px}.ticket-table td{padding:16px 13px}.ticket-title{max-width:260px}.service-name{max-width:100px}.queue-toolbar{padding-left:14px;padding-right:14px}.heading-date{display:none}}
@media(max-width:1050px){.attention-layout{grid-template-columns:minmax(0,1fr)}.digest-column{display:grid;grid-template-columns:1.2fr 1fr;gap:24px}.checked-note{display:none}.digest-card .digest-row{padding-top:8px;padding-bottom:8px}.workspace-type{display:none}.status-metrics{gap:8px}.metric-label .icon{display:none}.metric-change{display:none}.ticket-title{max-width:380px}.owner-col{width:150px}.service-name{max-width:180px}.ticket-table td:first-child{width:50%}}
@media(max-width:760px){.sidebar{transform:translateX(-100%);width:216px;transition:.2s}.mobile-nav-open .sidebar{transform:none;box-shadow:0 0 0 100vmax #14203455}.mobile-nav-open .workspace{position:relative;z-index:26}.mobile-nav-open .workspace main,.mobile-nav-open .workspace footer{pointer-events:none;opacity:.4}.mobile-nav-open .workspace .topbar{margin-left:216px}.workspace,.sidebar-collapsed .workspace{margin-left:0}.topbar{height:60px;padding:0 16px}.mobile-menu{display:inline-flex}.tenant-control{gap:7px}.tenant-divider,.freshness,.tool-divider,.top-avatar{display:none}.header-tools{gap:8px}.tenant-monogram{display:none}main{padding:23px 16px 0}.eyebrow{font-size:11px}.page-heading{align-items:flex-start;margin-bottom:22px}.heading-actions{padding:0}.heading-actions .btn{font-size:0;width:36px;padding:6px;gap:0}.heading-actions .btn .icon{font-size:14px}.page-heading p{font-size:12px}h1{font-size:26px}.status-metrics{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;margin-bottom:20px}.metric-card:last-child{grid-column:1/-1;display:flex;align-items:center;justify-content:space-between;padding:12px 16px}.metric-card:last-child .metric-bottom{margin:0}.metric-card:last-child .metric-bottom strong{font-size:26px}.metric-label{font-size:13px}.metric-label .icon{display:block}.metric-bottom strong{font-size:32px}.metric-change{display:block}.metric-card:last-child .metric-label .icon{display:none}.metric-underline{display:none}.card-heading{padding:17px 15px 12px}.queue-toolbar{gap:8px}.queue-controls{flex:1;justify-content:flex-end}.queue-controls select{display:none}.queue-controls .search-field{max-width:150px}.queue-tabs{display:none}.ticket-table,.ticket-table tbody,.ticket-table tr,.ticket-table td{display:block}.ticket-table thead{display:none}.ticket-table tr{padding:16px;position:relative;border-bottom:1px solid var(--line)}.ticket-table tr:last-child{border-bottom:0}.ticket-table td{border:0;padding:0!important}.ticket-table td:first-child{width:100%;min-width:0;max-width:none}.ticket-title{white-space:normal;max-width:none;font-size:14px;line-height:1.5;margin:7px 0 14px;padding-right:4px}.ticket-meta{font-size:12px;gap:8px}.service-name{font-size:10px;max-width:175px}.owner-col{width:auto!important;position:absolute;bottom:47px;right:16px}.owner-col .avatar{display:none}.owner-col .person{font-size:11px}.owner-col .person small{display:none}.status-chip{font-size:11px}.sla-cell{max-width:none}.sla-time{font-size:12px}.pyrus-due{font-size:10px}.sla-track{margin-top:12px}.age-col,.row-arrow{display:none!important}.table-footer{padding:12px 15px}.digest-column{grid-template-columns:1fr}.sla-explainer{display:none}.app-footer{font-size:9px;padding:20px 16px;flex-wrap:wrap;gap:5px}.detail-panel{width:100vw}.dialog-body{padding:20px}.detail-title{font-size:22px}.detail-grid{font-size:12px}.table-responsive{overflow-x:auto}.route-chain{flex-wrap:wrap}}
/* Shared working-surface components */
.button-row{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.card-body{padding:22px}.report-controls{display:flex;gap:18px;align-items:center;flex-wrap:wrap;margin:0 0 28px}.period-segments{display:flex;gap:3px;padding:4px;border:1px solid var(--line);border-radius:7px;background:var(--surface)}.period-segments button{border:0;background:transparent;color:var(--muted);padding:7px 13px;border-radius:4px;font-size:13px}.period-segments button.active{background:var(--accent-soft);color:var(--accent);font-weight:600}.period-dates{display:flex;align-items:center;gap:7px;font-size:12px;color:var(--muted)}.period-dates .icon{width:15px}.basis-label{margin-left:auto;font-size:12px;color:var(--muted);display:flex;align-items:center;gap:6px}.section-heading{display:flex;gap:14px;align-items:center;margin:26px 0 15px}.section-heading span{color:var(--muted);font-size:12px;margin-left:auto}.section-heading select{border:1px solid var(--line);border-radius:5px;background:var(--surface);color:var(--ink);padding:3px 7px;font-size:12px}.annual-grid{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:12px}.gauge{padding:17px;min-width:0}.gauge-top{display:flex;align-items:center;gap:5px;justify-content:space-between;font-size:12px;font-weight:500;min-height:36px}.help-tooltip{position:relative;display:inline-flex;cursor:help;vertical-align:middle;color:var(--muted)}.help-tooltip>.icon{width:13px;height:13px}.help-tooltip>span{display:none;position:absolute;bottom:23px;left:50%;transform:translateX(-60%);width:220px;padding:10px 12px;box-shadow:0 5px 20px #0002;border-radius:6px;background:var(--ink);color:var(--surface);font-size:12px;font-weight:400;z-index:30;line-height:1.6}.help-tooltip:hover>span,.help-tooltip:focus>span{display:block}.gauge-value{font-size:29px;letter-spacing:-.7px;font-weight:600;margin:5px 0 22px;line-height:1.3}.gauge-value>small{font-size:15px;font-weight:400;margin-left:3px;color:var(--muted)}.gauge-zone{display:flex;align-items:center;gap:4px;font-size:10px;letter-spacing:0;font-weight:400;margin-top:5px;color:var(--green)}.gauge-zone .icon{width:12px;height:12px}.gauge-zone.threshold{color:var(--orange)}.gauge-zone.below{color:var(--red)}.gauge-band{display:flex;position:relative;height:7px;border-radius:3px;margin:0 0 23px;background:var(--line)}.gauge-band>.below{background:var(--red);border-radius:3px 0 0 3px}.gauge-band>.threshold{background:#dfb957;border-left:2px solid var(--surface);border-right:2px solid var(--surface)}.gauge-band>.target{background:var(--green);border-radius:0 3px 3px 0}.gauge-marker{position:absolute;width:2px;height:17px;background:var(--ink);top:-5px;margin-left:-1px}.gauge-marker:before{content:'';position:absolute;left:-3px;top:0;border-left:4px solid transparent;border-right:4px solid transparent;border-top:4px solid var(--ink)}.scale-start{position:absolute;left:0;top:10px;font-size:9px;color:var(--muted)}.gauge-labels{display:flex;justify-content:space-between;gap:4px;margin-top:7px}.gauge-labels>div{font-size:9px;color:var(--muted);display:flex;flex-direction:column;gap:3px}.gauge-labels>div:last-child{text-align:right}.gauge-labels>div:nth-child(2){text-align:center}.gauge-labels b{font-size:11px;font-weight:500;color:var(--ink)}.gauge-footer{border-top:1px solid var(--line);margin-top:15px;padding-top:10px;display:flex;align-items:center;justify-content:space-between;gap:3px;flex-wrap:wrap;font-size:11px}.gauge-footer strong{font-weight:600}.gauge-footer strong span{font-weight:400;color:var(--muted);font-size:9px}.gauge-footer small{font-size:9px;color:var(--muted)}.gauge-footer .text-button{font-size:10px}.gauge-footer .icon{width:11px}.overview-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;margin-bottom:24px}.overview-grid .gauge-value{display:flex;align-items:center;gap:3px;margin-bottom:22px}.overview-grid .gauge-zone{margin-left:auto}.overview-grid .gauge-labels{max-width:100%}.overview-grid .gauge-top{min-height:20px}.number-metric{padding:18px;position:relative}.number-metric>label{display:flex;justify-content:space-between;font-size:12px}.number-metric>strong{font-size:30px;letter-spacing:-1px;font-weight:600;margin:10px 0 2px}.number-metric>strong small{font-size:20px;color:var(--muted);font-weight:400}.metric-target{font-size:11px;color:var(--muted)}.number-metric>div{display:flex;justify-content:space-between;align-items:flex-end;font-size:11px;color:var(--muted);margin-top:5px}.sparkline{width:100px;height:37px;color:var(--muted)}.charts-grid{display:grid;grid-template-columns:1.65fr 1fr;gap:20px;margin:24px 0}.chart-legend{display:flex;gap:12px;font-size:10px;color:var(--muted);align-items:center;flex-wrap:wrap}.chart-legend>span{display:flex;gap:5px;align-items:center}.chart-legend i{width:7px;height:7px;border-radius:2px;background:var(--ink)}.chart-legend i.closed{background:var(--muted);opacity:.4}.chart-legend i.line{height:2px;width:13px;background:var(--accent)}.volume-chart,.performance-chart{display:block;width:100%;padding:0 16px 12px;color:var(--muted);max-height:290px}.volume-chart text,.performance-chart text{font-size:10px;fill:var(--muted);font-family:inherit}.report-section{margin-bottom:22px}.report-section .form-select{width:auto;min-height:32px;font-size:12px}.services-table{font-size:12px}.services-table th button{border:0;padding:0;color:inherit;background:transparent;font:inherit;display:flex;gap:5px;align-items:center;white-space:nowrap}.services-table th .icon{width:11px;height:11px;opacity:.55}.services-table td{padding:12px 18px;white-space:nowrap;border-bottom:1px solid var(--line)}.services-table th:first-child,.services-table td:first-child{position:sticky;left:0;background:var(--surface);z-index:1}.services-table th:first-child{background:var(--canvas)}.services-table .group-row td{background:var(--canvas);font-size:12px;padding:10px 18px}.group-row button{border:0;background:transparent;display:flex;align-items:center;gap:8px;color:var(--ink);font-weight:500}.group-row .icon{width:13px;height:13px}.group-row small{font-size:10px;font-weight:400;color:var(--muted);margin-left:8px}.service-link{border:0;padding:0;background:transparent;color:var(--ink);font-size:12px;display:flex;align-items:center;justify-content:space-between;width:100%;gap:12px}.service-link .icon{width:12px;opacity:.5}.service-link:hover{color:var(--accent)}.value-chip{display:inline-block;border-radius:4px;font-size:11px;padding:2px 6px}.value-chip.good{color:var(--green);background:var(--green-soft)}.value-chip.warn{color:var(--orange);background:var(--orange-soft)}.totals-row td{font-weight:600;background:var(--canvas)!important}.lower-report-grid{display:grid;grid-template-columns:1fr 1fr;gap:22px;margin-bottom:22px}.stacked-bar{display:flex;height:14px;gap:3px;border-radius:4px;overflow:hidden;margin-bottom:15px}.stacked-bar span{background:var(--ink)}.split-line{display:flex;gap:12px;justify-content:space-between;align-items:center;padding:9px 0;color:var(--muted);font-size:12px;border-bottom:1px solid var(--line)}.split-line:last-child{border-bottom:0}.split-line strong{font-weight:500;color:var(--ink)}.section-small{font-size:13px;margin:24px 0 16px}.rank-row{display:flex;gap:9px;align-items:center;font-size:11px;margin:11px 0}.rank-row>span{width:43%;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.rank-row>div{height:5px;background:var(--canvas);flex:1;border-radius:3px}.rank-row i{height:100%;background:var(--muted);display:block;border-radius:3px}.rank-row>b{width:24px;text-align:right;font-size:11px;font-weight:500}.rating-summary{display:flex;gap:10px;align-items:center;margin-bottom:20px}.rating-summary>strong{font-size:40px;font-weight:500}.rating-summary>span{font-size:16px;color:var(--muted)}.rating-summary small{font-size:11px}.ratings-histogram{display:flex;align-items:flex-end;gap:20px;height:180px;border-bottom:1px solid var(--line);padding:0 18px 18px}.ratings-histogram>div{display:flex;flex:1;flex-direction:column;align-items:center;gap:7px;font-size:12px}.ratings-histogram i{display:block;width:100%;max-width:50px;background:var(--muted);border-radius:3px 3px 0 0;opacity:.7}.ratings-histogram b{font-weight:400;display:flex;align-items:center;gap:4px}.ratings-histogram .icon{width:12px;height:12px}.satisfaction-bottom{display:flex;gap:30px;padding:20px 0 0}.satisfaction-bottom>div{display:flex;flex-direction:column}.satisfaction-bottom strong{font-size:22px;font-weight:500}.satisfaction-bottom span{font-size:11px;color:var(--muted)}.report-footnote{font-size:11px;color:var(--muted);display:flex;gap:8px;align-items:center;margin:22px 0}.report-footnote .icon{width:15px}.generic-table td{padding:16px 20px;font-size:13px;border-bottom:1px solid var(--line);vertical-align:middle}.generic-table td>strong{font-weight:500}.generic-table td>small{display:block;font-size:11px;color:var(--muted);margin-top:5px}.generic-table .person{font-size:13px}.generic-table th{font-size:12px!important}.page-tabs{display:flex;gap:24px;border-bottom:1px solid var(--line);margin-bottom:24px}.page-tabs button{padding:0 2px 13px;background:transparent;border:0;border-bottom:2px solid transparent;display:flex;gap:8px;align-items:center;color:var(--muted)}.page-tabs button.active{color:var(--accent);border-color:var(--accent)}.page-tabs button>span{font-size:11px;background:var(--surface);border:1px solid var(--line);padding:0 5px;border-radius:4px}.stats-controls{display:flex;gap:18px;padding:0 22px 28px}.stats-controls label{min-width:180px;color:var(--muted);font-size:12px}.stats-controls select{margin-top:7px}.team-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:20px}.team-totals{display:flex;gap:45px;margin-bottom:25px}.team-totals strong{font-size:30px;font-weight:500}.team-totals small{font-size:11px;color:var(--muted);display:block;font-weight:400}.workload-row{display:flex;align-items:center;gap:10px;margin-bottom:20px}.workload-row .person{min-width:110px}.workload-row .person .avatar{width:26px;height:26px;font-size:10px}.workload-track{height:4px;flex:1;background:var(--canvas)}.workload-track i{display:block;height:4px;background:var(--muted)}.workload-row>strong{font-size:12px;font-weight:500}.team-grid .muted{font-size:12px;margin:0}.neutral-badge{display:inline-block;color:var(--muted);background:var(--canvas);border:1px solid var(--line);border-radius:4px;padding:3px 8px;font-size:11px}.settings-layout{display:grid;grid-template-columns:190px minmax(0,1fr);gap:28px}.settings-nav{display:flex;flex-direction:column;gap:5px}.settings-nav button{padding:12px;border:0;background:transparent;color:var(--muted);text-align:left;display:flex;align-items:center;justify-content:space-between;border-radius:6px;font-size:13px}.settings-nav button.active{color:var(--accent);background:var(--accent-soft)}.settings-nav .icon{width:13px;height:13px}.local-note{display:flex;align-items:center;gap:7px;color:var(--muted);font-size:12px;margin-bottom:16px}.local-note .icon{width:15px}.setting-card .card-heading{border-bottom:1px solid var(--line)}.setting-intro{display:flex;align-items:flex-start;justify-content:space-between;gap:18px;margin-bottom:25px}.setting-intro h3{font-size:14px;margin-bottom:6px}.setting-intro p{font-size:12px;color:var(--muted);margin:0;max-width:420px}.setting-intro .btn{white-space:nowrap}.rules-table td{padding:15px 10px;border-bottom:1px solid var(--line);font-size:13px}.rules-table td:first-child{width:27px;color:var(--muted)}.rules-table th{padding:12px 10px!important}.rules-table tr[draggable]{cursor:grab}.rules-table td:first-child .icon{width:15px}.condition-tag{background:var(--canvas);border:1px solid var(--line);padding:5px 8px;border-radius:5px;font-size:12px}.inline-input{width:49px;padding:4px;border:1px solid var(--line);border-radius:4px;background:var(--surface);color:var(--ink);text-align:center;font-size:12px}.setting-callout{padding:15px;background:var(--canvas);border-radius:6px;display:block;margin:24px 0;font-size:12px;color:var(--muted)}.setting-callout>.icon{width:15px;margin-right:5px}.setting-callout .progress{margin-top:12px}.save-settings{padding-top:24px;border-top:1px solid var(--line);margin-top:25px;display:flex;justify-content:flex-end}.setting-toggle{display:flex;align-items:center;justify-content:space-between;padding:14px 0 24px;border-bottom:1px solid var(--line);margin-bottom:10px;gap:20px}.setting-toggle strong{font-weight:500;font-size:14px;display:block}.setting-toggle small{color:var(--muted);font-size:12px;display:block;margin-top:5px}.setting-toggle .form-check{margin:0;padding:0;min-height:0}.setting-toggle .form-check-input{margin:0;float:none;width:34px;height:20px}.number-setting{display:flex;justify-content:space-between;align-items:center;gap:20px;padding:20px 0;border-bottom:1px solid var(--line);font-size:14px}.number-setting .input-group{width:155px;flex-shrink:0}.input-group-text{background:var(--canvas);color:var(--muted);border-color:var(--line);font-size:12px}.form-summary{border:1px solid var(--line);border-radius:7px;padding:18px;margin:20px 0}.form-summary>div:first-child{display:flex;align-items:center;gap:10px;margin-bottom:12px}.form-summary>div:first-child span{font-size:12px;color:var(--muted);margin-left:auto}.calendar-controls{display:grid;grid-template-columns:1fr 1fr;gap:20px}.calendar-controls label{font-size:12px;color:var(--muted)}.calendar-controls input,.calendar-controls select{margin-top:7px}.time-pair{display:flex;gap:10px;align-items:center;max-width:350px}.weekdays{display:flex;gap:8px;margin:22px 0}.weekdays input{appearance:none;position:absolute;opacity:0}.weekdays span{display:block;padding:7px 12px;background:var(--canvas);border:1px solid var(--line);border-radius:4px;font-size:12px;cursor:pointer}.weekdays input:checked+span{color:var(--accent);border-color:var(--accent);background:var(--accent-soft)}.weekdays input:focus-visible+span{outline:2px solid var(--accent)}.calendar-mini{max-width:440px;padding:2px 18px 18px;background:var(--canvas);border-radius:6px}.calendar-mini .section-heading{margin:15px 0}.calendar-mini h3{font-size:13px;margin:0}.calendar-mini .section-heading>div{margin-left:auto;display:flex;gap:5px}.calendar-mini .btn{width:25px;min-height:25px}.calendar-mini .icon{width:12px}.calendar-days{display:grid;grid-template-columns:repeat(7,1fr);gap:5px}.calendar-days>span{display:grid;place-items:center;height:30px;font-size:12px;border-radius:4px}.calendar-days .weekend{color:var(--muted)}.calendar-days .today{background:var(--accent);color:#fff}.period-coverage{display:flex;gap:14px;align-items:center;font-size:11px;color:var(--muted);margin:0 0 30px}.period-coverage>div{flex:1;padding:9px 12px;background:var(--accent-soft);color:var(--accent);border:1px solid var(--accent);border-radius:4px;text-align:center}.integration-status{display:flex;gap:14px;align-items:center;margin-bottom:24px}.integration-status>.icon{width:42px;height:42px;padding:10px;border:1px solid var(--line);border-radius:9px}.integration-status p{font-size:12px;color:var(--muted);margin:3px 0 0}.integration-status .neutral-badge{margin-left:auto}.preview-ticket{width:100%;padding:15px 0;display:flex;gap:10px;text-align:left;align-items:center;border:0;border-bottom:1px solid var(--line);background:transparent;color:var(--ink);font-size:12px}.preview-ticket>strong{color:var(--accent);font-weight:500}.preview-ticket>.status-chip{margin-left:auto}.history-entry{padding-bottom:20px;margin-bottom:18px;border-bottom:1px solid var(--line)}.history-entry p{font-size:12px;color:var(--muted)}.history-entry pre{white-space:pre-wrap;font-size:11px}.snapshot-summary{display:flex;flex-direction:column;gap:7px;background:var(--canvas);padding:18px;border-radius:8px;margin:20px 0}.snapshot-summary small{color:var(--muted)}.snapshot-page{padding:28px;max-width:1700px;margin:auto}.snapshot-actions{display:flex;justify-content:space-between;align-items:center;margin-bottom:28px}.snapshot-actions .brand{font-size:17px}.report-slide{background:#fff;color:#202b3e;padding:32px;border:1px solid #e5e9ef;border-radius:8px}.report-slide>header{border-bottom:1px solid #e5e9ef;padding-bottom:22px}.report-slide header h1{margin-top:5px}.report-slide header>div{display:flex;justify-content:space-between;font-size:13px}.report-slide header>div>span{color:#758094}.slide-content{display:grid;grid-template-columns:280px minmax(0,1fr);gap:30px;padding-top:25px}.slide-content>aside{display:grid;grid-template-columns:1fr}.slide-content .gauge{padding:10px 0;border-bottom:1px solid #e5e9ef}.slide-content .gauge-top{min-height:0}.slide-content .gauge-value{font-size:25px;margin:3px 0 14px;display:flex;align-items:center;gap:6px}.slide-content .gauge-zone{margin-left:auto;font-size:9px}.slide-content .gauge-band{margin-bottom:18px}.slide-content .gauge-labels{margin-top:0}.slide-content .gauge-footer{margin-top:7px;padding-top:5px}.slide-content .gauge .help-tooltip{display:none}.slide-content>section>h2{margin:10px 0 20px}.slide-content .services-table{font-size:11px}.slide-content .services-table td{padding:13px 12px}.slide-totals{display:grid;grid-template-columns:repeat(4,1fr);gap:20px;border-top:1px solid #e5e9ef;margin-top:30px;padding-top:20px}.slide-totals>div{display:flex;flex-direction:column;gap:8px}.slide-totals strong{font-size:26px;font-weight:500}.slide-totals span{font-size:12px;color:#758094}.report-slide>footer{border-top:1px solid #e5e9ef;margin-top:20px;padding-top:18px;font-size:11px;color:#758094}.auth-page{min-height:100vh;max-width:540px;margin:auto;padding:55px 20px;text-align:center}.auth-page>.brand{justify-content:center;text-align:left;margin-bottom:35px}.auth-card{text-align:left}.auth-card .card-body{padding:30px}.auth-card h1{font-size:25px;margin:18px 0 10px}.auth-card p{font-size:13px}.auth-card form{margin-top:28px}.auth-card .form-label{margin-bottom:20px}.auth-card .form-control,.auth-card .form-select{margin-top:7px}.auth-card form>.btn{width:100%;margin-top:8px;min-height:42px}.auth-links{display:flex;justify-content:space-between;margin:20px 0}.auth-links button{font-size:12px;color:var(--accent);border:0;background:transparent;padding:0}.auth-disclaimer{border-top:1px solid var(--line);padding-top:18px;color:var(--muted);font-size:11px!important;margin:20px 0 0}.auth-preview-states{display:flex;gap:10px;justify-content:center;flex-wrap:wrap;margin:25px 0}.auth-preview-states button{font-size:11px;color:var(--muted);padding:4px 8px;border:1px solid var(--line);border-radius:5px;background:var(--surface)}.auth-success{padding:35px;text-align:center}.auth-success .icon{width:45px;height:45px;color:var(--accent)}.full-ticket{max-width:1000px}.full-ticket .sla-cell{max-width:260px}.sync-error-banner{display:flex;align-items:center;gap:10px;background:var(--orange-soft);color:var(--orange);border:1px solid var(--orange);border-radius:7px;margin:0 0 20px;padding:13px;font-size:13px}
@media(min-width:1600px){.overview-grid{grid-template-columns:repeat(6,minmax(0,1fr))}.gauge-labels>div{font-size:11px}.gauge-labels b{font-size:12px}.gauge-top{font-size:13px}.annual-grid .gauge{padding:22px}.gauge-value{font-size:34px}}
@media(max-width:1200px){.annual-grid{grid-template-columns:repeat(3,minmax(0,1fr))}.annual-grid>.card:last-child{grid-column:span 2}.charts-grid{grid-template-columns:1fr}.team-grid{grid-template-columns:1fr}.settings-layout{grid-template-columns:160px minmax(0,1fr);gap:18px}.settings-nav button{font-size:12px}.setting-intro{flex-wrap:wrap}.charts-grid .volume-chart{max-height:280px}.charts-grid .performance-chart{max-height:250px}.slide-content{grid-template-columns:240px minmax(0,1fr)}.service-link{max-width:240px}.report-slide{overflow-x:auto}.slide-content{min-width:1000px}}
@media(max-width:760px){.annual-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.annual-grid>.card:last-child{grid-column:span 2}.overview-grid{grid-template-columns:1fr}.lower-report-grid{grid-template-columns:1fr}.report-controls{gap:13px}.period-segments{width:100%;justify-content:space-between}.period-segments button{font-size:11px;padding:7px 8px}.basis-label{margin:0;font-size:11px}.section-heading{margin-top:24px}.section-heading h2{font-size:15px}.annual-grid .gauge{padding:14px}.gauge-value{font-size:27px}.charts-grid .card-heading{flex-wrap:wrap}.page-tabs{gap:16px;overflow:auto}.page-tabs button{font-size:12px;white-space:nowrap}.settings-layout{grid-template-columns:1fr}.settings-nav{flex-direction:row;overflow:auto;gap:5px}.settings-nav button{white-space:nowrap;padding:8px;font-size:12px}.settings-nav .icon{display:none}.calendar-controls{grid-template-columns:1fr}.weekdays{gap:4px}.weekdays span{padding:7px 9px}.period-coverage{flex-wrap:wrap}.period-coverage>div{order:3;flex:100%}.number-setting{font-size:12px}.setting-toggle strong{font-size:13px}.setting-toggle small{font-size:11px}.card-body{padding:17px}.stats-controls{padding:0 15px 22px;gap:12px;flex-wrap:wrap}.stats-controls label{min-width:135px}.snapshot-page{padding:16px}.snapshot-actions .brand{font-size:13px}.snapshot-actions .btn{font-size:11px}.report-slide header>div{flex-direction:column;gap:10px}.report-slide{padding:20px}.auth-page{padding:35px 16px}.auth-card .card-body{padding:23px}.local-note{font-size:11px}}
@media print{@page{size:A4 landscape;margin:0}body{background:white!important;-webkit-print-color-adjust:exact;print-color-adjust:exact}.sidebar,.topbar,.app-footer,.snapshot-actions,.help-tooltip,.report-footnote{display:none!important}.snapshot-page{padding:0;max-width:none}.report-slide{border:0;border-radius:0;width:297mm;height:210mm;padding:10mm;overflow:hidden}.report-slide header{padding-bottom:5mm}.slide-content{grid-template-columns:64mm 1fr;gap:8mm;min-width:0}.slide-content .gauge{padding:2mm 0}.slide-content .gauge-value{font-size:19px}.slide-content .gauge-footer{margin-top:2mm}.slide-content .gauge-labels{font-size:8px}.slide-content .services-table td{padding:3mm 2mm}.report-slide footer{margin-top:3mm;padding-top:3mm}.workspace{margin-left:0}main{padding:0}.app-footer{display:none}}
/* Readable data typography at the primary 1440px workspace size. */
.brand{white-space:nowrap;font-size:17px}.brand small{font-size:12px}.sidebar-label,.demo-note,.demo-note small,.profile-button strong,.profile-button small,.collapse-button,.workspace-type,.freshness,.language-button,.eyebrow,.heading-date,.metric-change,.card-heading .muted,.queue-tabs button,.search-field input,.queue-controls .btn,.queue-controls select,.table thead th,.ticket-meta,.priority,.service-name,.person,.person small,.unassigned:not(.metric-card),.status-chip,.sla-time,.pyrus-due,.age-col small,.table-footer,.digest-date,.digest-summary,.mini-label,.sla-explainer p,.checked-note,.app-footer{font-size:12px}.metric-label,.ticket-title,.digest-row,.digest-card h2{font-size:14px}.ticket-title{max-width:310px}.ticket-meta{gap:7px}.priority{font-size:10px}.service-name{max-width:115px}.person{gap:6px}.sla-time{line-height:1.6}.pyrus-due{font-size:11px}.status-chip{font-size:11px}.age-col{font-size:12px!important}.age-col small{font-size:11px}.metric-card.unassigned{font-size:14px}.digest-summary{line-height:1.7}.ticket-table td:first-child{min-width:245px}.ticket-table td{padding:17px 15px}.sla-cell{min-width:150px}.ticket-meta a{font-size:12px}.service-name{font-size:11px}.metric-change{font-size:11px}.metric-label{font-size:13px}.gauge-labels>div,.scale-start,.gauge-footer small,.gauge-footer strong span,.gauge-footer .text-button,.gauge-zone{font-size:11px}.gauge-labels b{font-size:12px}.gauge-top,.chart-legend,.rank-row,.rank-row>b,.satisfaction-bottom span{font-size:12px}.gauge-footer{min-height:38px}.gauge-top{line-height:1.5}.gauge-band{margin-bottom:25px}.gauge-labels{gap:5px}.gauge-labels span{white-space:normal}.gauge-footer small{display:block}.personal-period{padding:12px 18px}.form-grid .form-label{margin:0}.dialog-body>.form-label{margin-top:18px}.overview-grid .gauge-zone{font-size:11px}.sidebar-bottom .demo-note small{font-size:11px}.settings-nav button{font-size:14px}.setting-intro p,.local-note,.condition-tag,.setting-callout{font-size:13px}.brand-mark{flex-shrink:0}.digest-card .card-heading{padding-bottom:8px}
@media(min-width:1201px) and (max-width:1550px){.ticket-table .age-col{display:none}.attention-layout{grid-template-columns:minmax(0,1fr) 238px}.ticket-table td:first-child{width:45%}.owner-col{width:140px}.ticket-title{max-width:305px}.ticket-meta .service-name{max-width:135px}.ticket-table td{padding-left:17px;padding-right:17px}}
@media(max-width:760px){.brand{white-space:normal}.ticket-title{max-width:none;font-size:14px}.ticket-table td{padding:0!important}.ticket-meta .service-name{max-width:180px}.status-chip,.sla-time,.pyrus-due{font-size:12px}.metric-card:last-child{display:flex}.metric-label{font-size:13px}.person{font-size:12px}.gauge-labels>div,.gauge-labels b{font-size:11px}.gauge-zone{font-size:11px}.sidebar-label,.side-link{font-size:14px}.digest-row{font-size:14px}.header-tools{gap:6px}.topbar{padding-left:12px;padding-right:12px}.metric-change{font-size:10px}.sla-cell{min-width:0}.queue-controls .search-field{max-width:none;flex:1}.queue-controls{width:100%}}
@media(prefers-reduced-motion:no-preference){.gauge-value,.metric-bottom strong{animation:recount .2s ease-out}@keyframes recount{from{opacity:.65;transform:translateY(3px)}to{opacity:1;transform:translateY(0)}}}
.snapshot-page{--accent:#255de1;--accent-soft:#eaf0ff;--ink:#202b3e;--muted:#758094;--line:#e5e9ef;--surface:#fff;--canvas:#f7f8fb;--red:#ce4551;--red-soft:#fff0f1;--orange:#b67b20;--orange-soft:#fff6e4;--green:#278564;--green-soft:#eaf7f0}
@media(max-width:760px){.ticket-table .owner-col{position:static;margin:0 0 12px;width:auto!important}.ticket-table .owner-col .person,.ticket-table .owner-col .unassigned{font-size:12px}.ticket-table .owner-col .person small{display:inline;margin-left:7px}.ticket-table .owner-col .avatar{display:inline-flex;width:21px;height:21px;font-size:9px}.ticket-table .ticket-title{margin-bottom:10px}}
.value-chip.below{color:var(--red);background:var(--red-soft)}

.mytasks-layout{grid-template-columns:minmax(0,1fr)}
.kpi-scope-control{display:inline-flex;align-items:center;gap:4px;padding:4px;border:1px solid var(--line);border-radius:8px;background:var(--surface);margin:0 0 22px}
.kpi-scope-control button{display:flex;align-items:center;justify-content:center;gap:8px;border:0;border-radius:5px;padding:9px 16px;font-size:14px;font-weight:500;color:var(--muted);background:transparent}
.kpi-scope-control button.active{background:var(--accent-soft);color:var(--accent)}
.kpi-scope-control button:hover{color:var(--accent)}
.kpi-scope-control .icon{width:17px;height:17px}
.overview-grid.personal-overview{grid-template-columns:repeat(12,minmax(0,1fr))}
.personal-overview>.card{grid-column:span 3}
.personal-overview>.card:nth-child(n+5){grid-column:span 4}
.personal-overview .gauge-value{flex-wrap:wrap}
.personal-overview .gauge-zone{margin-left:0;flex-basis:100%}
.frt-metric>strong{margin-top:24px;font-size:34px}
.frt-metric>.text-button{margin-top:auto;padding-top:16px}
@media(max-width:1100px){.personal-overview>.card{grid-column:span 6}.personal-overview>.card:nth-child(n+5){grid-column:span 4}}
@media(max-width:760px){.personal-overview>.card,.personal-overview>.card:nth-child(n+5){grid-column:span 12}.kpi-scope-control{display:flex}.kpi-scope-control button{flex:1;padding:9px 12px}}

/* One period and one filtered cohort across the KPI report. */
.kpi-filter-card{margin-bottom:28px;overflow:visible}
.kpi-period-row{padding:20px 22px;margin:0;border-bottom:1px solid var(--line);justify-content:space-between;gap:16px}
.filter-caption{font-size:11px;font-weight:600;color:var(--muted);margin-bottom:8px}
.kpi-period-context{display:flex;flex-direction:column;gap:6px;text-align:right}
.kpi-period-context strong{display:flex;gap:8px;align-items:center;font-size:14px;font-weight:500;justify-content:flex-end}
.kpi-period-context .icon{width:16px;height:16px;color:var(--muted)}
.kpi-period-context>span{font-size:11px;color:var(--muted)}
.kpi-filter-sections{display:grid;grid-template-columns:2fr 3fr;gap:22px;padding:20px 22px}
.kpi-filter-section{min-width:0}
.kpi-filter-section h2{display:flex;align-items:center;gap:7px;font-size:12px;font-weight:600;margin:0 0 14px}
.kpi-filter-section h2 .icon{width:15px;height:15px;color:var(--muted)}
.kpi-filter-fields{display:grid;gap:12px;grid-template-columns:repeat(2,minmax(0,1fr))}
.kpi-analysis .kpi-filter-fields{grid-template-columns:repeat(3,minmax(0,1fr))}
.kpi-analysis:only-child{grid-column:1/-1}
.kpi-audience{border-right:1px solid var(--line);padding-right:22px}
.kpi-filter-field{display:block;min-width:0;font-size:11px;color:var(--muted)}
.kpi-filter-field>span{display:block;margin-bottom:6px}
.kpi-filter-field .form-select{font-size:12px;min-height:37px;width:100%;text-overflow:ellipsis}
.kpi-selection-summary{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:12px 22px;border-top:1px solid var(--line);font-size:11px;color:var(--muted);border-radius:0 0 8px 8px}
.kpi-selection-summary>span{display:flex;align-items:center;gap:8px;min-width:0}
.kpi-selection-summary .icon{width:14px;height:14px;flex-shrink:0}
.kpi-selection-summary .text-button{font-size:11px;white-space:nowrap}
.kpi-quality-grid{margin-bottom:12px}
.kpi-volume-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px}
.kpi-volume-grid .number-metric{min-height:135px}
.kpi-volume-grid .number-metric>strong{font-size:28px}
.kpi-volume-grid .metric-target{line-height:1.6}
.kpi-calculation-note{display:flex;gap:8px;align-items:flex-start;font-size:11px;line-height:1.7;color:var(--muted);padding:14px 1px 0}
.kpi-calculation-note .icon{flex-shrink:0;width:14px;height:14px;margin-top:2px}
.kpi-no-value{min-height:226px}
.kpi-no-value p{color:var(--muted);font-size:12px;line-height:1.7}
.kpi-empty{padding:48px 24px;text-align:center;align-items:center}
.kpi-empty h2{font-size:18px}.kpi-empty p{color:var(--muted)}
.kpi-people-table .kpi-person-name{padding-left:30px}
.kpi-people-table .kpi-person-name small{display:inline;color:var(--muted);font-size:10px;margin-left:6px}
@media(max-width:1200px){.kpi-filter-sections{grid-template-columns:1fr}.kpi-audience{border-right:0;border-bottom:1px solid var(--line);padding:0 0 20px}.kpi-volume-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:700px){.kpi-period-row{padding:16px;align-items:flex-start}.kpi-period-context{text-align:left}.kpi-period-context strong{justify-content:flex-start;font-size:12px}.kpi-filter-sections{padding:16px;gap:16px}.kpi-analysis .kpi-filter-fields{grid-template-columns:1fr}.kpi-filter-fields{gap:10px}.kpi-filter-field .form-select{font-size:12px}.kpi-selection-summary{padding:12px 16px;align-items:flex-start}.kpi-selection-summary>span{align-items:flex-start;line-height:1.7}.kpi-volume-grid{gap:10px}.kpi-volume-grid .number-metric{padding:14px}.kpi-volume-grid .number-metric>strong{font-size:25px}.kpi-quality-grid{grid-template-columns:1fr}.kpi-filter-card .period-segments button{padding:7px 12px}.kpi-filter-card .period-segments{gap:0}.kpi-calculation-note{font-size:10px}}
@media(max-width:380px){.kpi-filter-card .period-segments button{padding:7px 9px}.kpi-filter-fields{grid-template-columns:1fr}.kpi-volume-grid{grid-template-columns:1fr}}

.statistics-report .stats-controls{align-items:end;justify-content:space-between;flex-wrap:wrap}
.statistics-report .stats-controls .chart-legend{padding-bottom:7px}
.statistics-empty{text-align:center;padding:30px!important;color:var(--muted);white-space:normal!important}
@media(max-width:700px){.statistics-report .card-heading{align-items:flex-start;flex-wrap:wrap;gap:12px}.statistics-report .stats-controls{gap:16px}.statistics-table th:last-child{white-space:normal;min-width:110px}}

/* Tabular digits keep changing report values visually steady. */
.report-number{font:inherit;color:inherit;letter-spacing:inherit;font-variant-numeric:tabular-nums}
.report-number.is-counting{will-change:contents}

.annual-kpi-toolbar{display:flex;justify-content:space-between;align-items:flex-end;gap:16px;flex-wrap:wrap;margin-bottom:20px}
.annual-kpi-toolbar .form-label{font-size:11px;color:var(--muted);margin-bottom:6px}
.kpi-year-switcher{display:flex;align-items:center;gap:4px;border:1px solid var(--line);border-radius:7px;padding:3px;width:max-content}
.kpi-year-switcher .form-select{border:0;box-shadow:none;width:96px;font-size:15px;font-weight:600;min-height:34px}
.kpi-year-switcher .icon-button{width:32px;height:32px}
.annual-kpi-summary{display:flex;justify-content:space-between;gap:12px;font-size:11px;color:var(--muted);padding:12px 0;border-top:1px solid var(--line);margin-bottom:6px}
.kpi-config-table{font-size:12px;min-width:780px}
.kpi-config-table td,.kpi-config-table th{padding:12px 9px;vertical-align:middle}
.kpi-config-table th{font-size:10px;white-space:normal}
.kpi-config-table td:first-child{min-width:180px;max-width:230px;white-space:normal}
.kpi-config-table .indicator-name{display:block;margin-top:4px;font-size:11px;color:var(--muted);line-height:1.5}
.kpi-config-table td>small{max-width:110px;white-space:normal;line-height:1.4;margin-top:4px}
.indicator-row-actions{display:flex;gap:2px}
.indicator-row-actions .icon-button{width:28px;height:30px}
.indicator-row-actions [data-delete-indicator]:hover{color:var(--red);background:var(--red-soft)}
.kpi-weight-summary{display:flex;align-items:center;gap:20px;margin-top:20px;padding-top:18px;border-top:1px solid var(--line)}
.kpi-weight-summary>div:first-child{min-width:110px}
.kpi-weight-summary>div>span{display:block;font-size:11px;color:var(--muted)}
.kpi-weight-summary strong{font-size:22px;font-weight:600}.kpi-weight-summary strong small{font-size:13px;font-weight:400;color:var(--muted)}
.kpi-weight-track{height:5px;border-radius:5px;background:var(--line);flex:1;overflow:hidden}
.kpi-weight-track i{display:block;height:100%;background:var(--accent)}
.kpi-weight-summary>span{font-size:11px;white-space:nowrap;color:var(--muted)}
.kpi-settings-help{font-size:11px;color:var(--muted);line-height:1.7;margin:20px 0 0}
.kpi-config-empty{text-align:center;padding:38px 20px!important;white-space:normal!important}
.kpi-config-empty h3{font-size:16px}.kpi-config-empty p{color:var(--muted);font-size:12px;margin:8px 0 0}
.sd-dialog.kpi-indicator-dialog{width:min(740px,calc(100vw - 32px));max-width:740px}
.kpi-indicator-dialog [hidden]{display:none!important}
.kpi-editor-identity{display:grid;grid-template-columns:110px 1fr;gap:16px;margin-bottom:16px}
.kpi-editor-targets{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:16px;margin-top:20px}
.kpi-editor-error{font-size:12px;line-height:1.6;background:var(--red-soft);color:var(--red);border-radius:6px;padding:12px;margin-bottom:16px}
.kpi-editor-error[hidden]{display:none!important}
.indicator-weight-help{display:flex;flex-direction:column;justify-content:center;gap:6px;font-size:11px;color:var(--muted)}
.indicator-weight-help .over-limit{color:var(--red);font-weight:600}
.kpi-target-order{font-size:11px;color:var(--muted);margin:8px 0 16px}
.indicator-manual-field{padding:16px;border:1px solid var(--line);border-radius:7px}
.indicator-manual-field input{max-width:220px}
.indicator-manual-field small{font-size:11px;line-height:1.6;color:var(--muted)}
@media(max-width:700px){.annual-kpi-toolbar{align-items:flex-start}.annual-kpi-toolbar .button-row{flex-wrap:wrap}.annual-kpi-toolbar .btn{font-size:11px;padding:7px 10px}.kpi-weight-summary{gap:10px}.kpi-weight-summary>div:first-child{min-width:95px}.kpi-weight-summary strong{font-size:20px}.kpi-editor-identity{grid-template-columns:85px minmax(0,1fr);gap:10px}.kpi-editor-targets{gap:10px}.kpi-editor-targets .form-label{font-size:11px}.kpi-editor-targets .form-control{padding:8px;min-width:0}.kpi-indicator-dialog .dialog-body{padding:16px}.kpi-indicator-dialog .form-grid{gap:12px}.kpi-indicator-dialog .dialog-footer{flex-wrap:wrap}}
.kpi-year-switcher .form-select{width:106px;min-width:106px;padding:7px 30px 7px 12px;font-variant-numeric:tabular-nums}
.kpi-config-table td>small.muted{display:inline;white-space:nowrap;margin-top:0}
.settings-layout>div,.annual-kpi-settings{min-width:0}
@media(max-width:700px){.settings-layout{grid-template-columns:minmax(0,1fr)}}

/* Ambition retains the positive green meaning and adds a non-color cue. */
:root{--ambition-hatch:repeating-linear-gradient(135deg,transparent 0 4px,rgba(39,133,100,.17) 4px 6px)}
[data-bs-theme=dark]{--ambition-hatch:repeating-linear-gradient(135deg,transparent 0 4px,rgba(105,198,162,.2) 4px 6px)}
.gauge-zone{width:max-content;max-width:100%;min-height:24px;padding:3px 7px;border-radius:4px}
.gauge-zone.target{background:var(--green-soft)}
.gauge-zone.ambition{color:var(--green);background-color:var(--green-soft);background-image:var(--ambition-hatch);box-shadow:inset 0 0 0 1px color-mix(in srgb,var(--green) 35%,transparent)}
.personal-overview .gauge-zone{flex-basis:auto}
.gauge-ambition-end{position:absolute;right:0;top:-3px;width:10px;height:13px;border:1px solid var(--green);border-radius:3px;background-color:var(--green-soft);background-image:var(--ambition-hatch)}
.gauge-labels>.gauge-ambition-label>span{display:flex;align-items:center;justify-content:flex-end;gap:3px;color:var(--green)}
.gauge-ambition-label .icon{width:12px;height:12px}
.gauge-ambition-label b{color:var(--green)}

/* Configured operating KPI, using the same model as annual settings. */
.operational-summary{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:24px;padding:20px 22px;margin-bottom:16px;border-left:3px solid var(--accent)}
.operational-summary.operational-dashboard{grid-template-columns:minmax(0,1fr)}
.operational-value h2{font-size:15px;line-height:1.5;margin-bottom:8px}
.operational-value>div{display:flex;align-items:baseline;gap:8px;flex-wrap:wrap}
.operational-value strong{font-size:34px;line-height:1.1;font-weight:650;letter-spacing:-.7px;font-variant-numeric:tabular-nums}
.operational-value>div>span{color:var(--muted)}
.operational-value .gauge-zone{margin:0 0 0 6px;font-size:12px}
.operational-value p{margin:8px 0 0;font-size:12px;color:var(--muted)}
.operational-formula{border-left:1px solid var(--line);padding-left:24px;align-self:center;min-width:0}
.operational-formula>p{font-size:14px;font-weight:550;line-height:1.7;margin:0 0 6px;overflow-wrap:anywhere}
.operational-formula>span{font-size:12px;color:var(--muted)}
.operational-formula>.text-button{margin-top:9px}
.kpi-methodology{font-size:12px;line-height:1.7;margin-top:7px}
.kpi-methodology summary{cursor:pointer;color:var(--accent);width:fit-content}
.kpi-methodology p{color:var(--muted);margin:10px 0 0}
.kpi-quality-grid{grid-template-columns:repeat(var(--kpi-columns,4),minmax(0,1fr));gap:14px}
.kpi-quality-grid>.card{min-width:0}
.kpi-quality-grid.kpi-indicator-row{grid-template-columns:none;grid-auto-flow:column;grid-auto-columns:minmax(272px,1fr);overflow-x:auto;overscroll-behavior-x:contain;padding-bottom:4px}
.kpi-indicator-row:focus-visible{outline:2px solid var(--accent);outline-offset:3px}
.kpi-quality-grid .gauge{padding:18px;display:flex;flex-direction:column;height:100%}
.kpi-quality-grid .gauge-top{min-height:20px;gap:10px}
.kpi-code{font-size:13px;font-weight:650;color:var(--ink)}
.kpi-weight{font-size:12px;font-weight:400;color:var(--muted);margin-left:auto}
.kpi-indicator-title{font-size:14px;line-height:1.5;font-weight:550;margin:11px 0 7px;min-height:84px}
.kpi-indicator-source{color:var(--muted);font-size:12px;line-height:1.6;min-height:39px;margin:0 0 14px}
.kpi-quality-grid .gauge-value{font-size:29px;margin:0 0 7px;flex-wrap:wrap;gap:3px}
.kpi-quality-grid .gauge-zone{margin:7px 0 0;flex-basis:100%;max-width:max-content;font-size:11px}
.gauge-zone.missing{color:var(--muted);background:var(--canvas)}
.kpi-missing-reason,.kpi-result-period{font-size:12px;line-height:1.55;color:var(--muted);min-height:38px;margin:3px 0 15px}
.kpi-quality-grid .gauge-band{margin-bottom:15px;flex-shrink:0}
.kpi-quality-grid .gauge-labels{margin:0 0 17px;gap:6px}
.kpi-quality-grid .gauge-labels>div{font-size:10px}
.kpi-quality-grid .gauge-labels b{font-size:12px;white-space:nowrap}
.gauge-labels b small{font-size:10px;font-weight:400;margin-left:2px}
.kpi-quality-grid .gauge-footer{margin-top:auto;gap:8px}
.kpi-contribution{font-size:11px;color:var(--muted)}
.kpi-contribution b{font-weight:550;color:var(--ink)}
.kpi-settings-formula{padding:16px 18px;border:1px solid var(--line);border-radius:6px;margin:20px 0;background:var(--canvas)}
.kpi-settings-formula strong{display:block;font-size:14px;font-weight:550}
.kpi-settings-formula p{margin:7px 0;font-size:14px;line-height:1.7}
.kpi-settings-formula small{font-size:12px;color:var(--muted)}
.kpi-config-table .indicator-name{max-width:280px;white-space:normal;line-height:1.6}
@media(max-width:1350px){.kpi-quality-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.kpi-indicator-title{min-height:63px}.kpi-quality-grid .gauge-labels>div{font-size:12px}.kpi-quality-grid .gauge-value{gap:4px 7px}.kpi-quality-grid .gauge-zone{flex-basis:auto;margin:0 0 0 auto}}
@media(max-width:760px){.operational-summary{grid-template-columns:1fr;gap:18px;padding:18px}.operational-formula{border-left:0;border-top:1px solid var(--line);padding:16px 0 0}.kpi-quality-grid{grid-template-columns:1fr}.kpi-indicator-title{min-height:0;font-size:15px}.kpi-indicator-source{min-height:0}.kpi-quality-grid .gauge-labels>div{font-size:11px}.kpi-config-table .indicator-name{min-width:220px}.operational-value h2{font-size:15px}}
.snapshot-kpi-grid{margin:22px 0 28px}
.report-slide>.operational-summary{margin-top:22px}
.snapshot-data>h2{margin:20px 0}
.snapshot-data .slide-totals{margin-top:18px;padding-top:18px}
@media print{.operational-slide{height:auto;min-height:210mm;overflow:visible}.operational-slide>header{padding-bottom:3mm}.operational-slide>header h1{font-size:22px}.operational-slide>.operational-summary{margin:3mm 0;padding:3mm;gap:3mm}.operational-slide .operational-value h2{font-size:10px}.operational-slide .operational-value strong{font-size:22px}.operational-slide .operational-value p,.operational-slide .operational-formula>span{font-size:8px}.operational-slide .operational-formula>p{font-size:10px}.operational-slide .kpi-methodology{display:none}.snapshot-kpi-grid{grid-template-columns:repeat(var(--kpi-columns,4),minmax(0,1fr));margin:3mm 0;gap:3mm}.snapshot-kpi-grid .gauge{padding:2mm}.snapshot-kpi-grid .kpi-code,.snapshot-kpi-grid .kpi-weight{font-size:9px}.snapshot-kpi-grid .kpi-indicator-title{font-size:9px;min-height:30px;margin:2mm 0}.snapshot-kpi-grid .kpi-indicator-source{font-size:8px;min-height:22px;margin:0 0 2mm}.snapshot-kpi-grid .gauge-value{font-size:18px}.snapshot-kpi-grid .gauge-zone{font-size:7px;min-height:0;padding:1mm}.snapshot-kpi-grid .kpi-missing-reason,.snapshot-kpi-grid .kpi-result-period{font-size:8px;min-height:22px;margin:0 0 2mm}.snapshot-kpi-grid .gauge-band{margin-bottom:2mm}.snapshot-kpi-grid .gauge-labels>div,.snapshot-kpi-grid .gauge-labels b,.snapshot-kpi-grid .gauge-labels b small{font-size:8px}.snapshot-kpi-grid .gauge-labels{margin-bottom:2mm}.snapshot-kpi-grid .gauge-footer,.snapshot-kpi-grid .kpi-contribution{font-size:8px}.snapshot-data>h2{font-size:11px;margin:3mm 0}.snapshot-data .services-table th,.snapshot-data .services-table td{padding:1mm 2mm;font-size:9px}.snapshot-data .value-chip{font-size:8px}.snapshot-data .slide-totals{margin-top:2mm;padding-top:2mm;gap:3mm}.snapshot-data .slide-totals span{font-size:9px}.snapshot-data .slide-totals strong{font-size:16px}.operational-slide>footer{font-size:8px;margin-top:3mm;padding-top:2mm}}

.kpi-period-tools{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.kpi-period-tools .kpi-report-year{width:102px;min-width:102px;padding-right:30px;font-weight:550}
.kpi-period-row{flex-wrap:wrap}
@media(max-width:760px){.kpi-period-tools{gap:10px}.kpi-period-tools .kpi-report-year{width:100%;min-width:0}.kpi-period-tools .period-segments{flex-basis:100%}}

/* Raw metric cards lead into the weighted operating result. */
.metric-gauge .kpi-code,.operational-breakdown .kpi-code{display:inline-flex;align-items:center;justify-content:center;min-width:32px;padding:3px 7px;border-radius:5px;background:var(--accent-soft);color:var(--accent);font-size:13px;font-weight:600}
.kpi-quality-grid .metric-gauge .kpi-indicator-title{min-height:84px;margin-top:10px}
.kpi-quality-grid .metric-gauge .kpi-indicator-source{min-height:38px;margin-bottom:12px}
.kpi-quality-grid .metric-gauge .gauge-value{font-size:32px;margin-bottom:7px}
.metric-status{min-height:30px;margin-bottom:8px}
.kpi-quality-grid .metric-gauge .gauge-zone{font-size:12px;margin:0;max-width:none;flex-basis:auto}
.metric-gauge .kpi-missing-reason{min-height:0;font-size:12px;margin:0 0 12px}
.metric-scale{margin-top:auto;padding-top:16px}
.kpi-quality-grid .metric-gauge .gauge-band{position:relative;display:flex;margin:0 0 12px;height:9px;overflow:visible;border-radius:3px}
.metric-gauge .gauge-band>span:not(.gauge-marker){height:100%}
.metric-gauge .gauge-band>span:first-child{border-radius:3px 0 0 3px}
.metric-gauge .gauge-band>.target{border-radius:0 3px 3px 0}
.metric-tick{position:absolute;top:-3px;height:15px;border-left:1px solid var(--ink);opacity:.4;transform:translateX(-.5px)}
.metric-reference-values{position:relative;min-height:23px;font-size:13px;line-height:1.5;font-variant-numeric:tabular-nums}
.metric-reference-values>b{position:absolute;transform:translateX(-50%);white-space:nowrap;font-weight:600}
.metric-reference-values>.ambition{transform:translateX(-100%)}
.metric-reference-values small{margin-left:2px;font-size:11px;font-weight:400;color:var(--muted)}
.metric-range-labels{position:relative;min-height:24px;font-size:12px;line-height:1.7}
.metric-range-labels>span{position:absolute;text-align:center}
.metric-range-labels>.threshold{color:var(--orange)}
.metric-range-labels>.target{color:var(--green)}
.metric-reference-values.separated{display:flex;justify-content:space-between;gap:5px}
.metric-reference-values.separated>b{position:static;transform:none}
.metric-range-labels.separated{display:grid;grid-template-columns:1fr 1fr;padding:0 10%}
.metric-range-labels.separated>span{position:static;width:auto!important}
.operational-summary.operational-flow{display:block;padding:0;border-left:0;border-top:3px solid var(--accent);margin:14px 0 18px;overflow:hidden}
.operational-flow-heading{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:16px 22px 4px;flex-wrap:wrap}
.operational-flow-heading h2{font-size:16px;line-height:1.5}
.operational-flow-heading>span{font-size:12px;color:var(--muted)}
.operational-breakdown{margin:0;min-width:685px;font-variant-numeric:tabular-nums}
.operational-breakdown.table thead th{padding:7px 16px;text-align:right;font-size:12px;text-transform:none;letter-spacing:0;vertical-align:middle;background:var(--canvas);white-space:nowrap}
.operational-breakdown.table thead tr:first-child th{border-bottom:0}
.operational-breakdown.table thead th:first-child{padding-left:22px;text-align:left}
.operational-breakdown.table thead tr:last-child th:first-child{padding-left:16px;text-align:right}
.operational-breakdown.table thead .kpi-level-group{text-align:center}
.operational-breakdown.table tbody td,.operational-breakdown.table tbody th{padding:10px 16px;font-size:14px;text-align:right;border-bottom:1px solid var(--line);white-space:nowrap;background:var(--surface)}
.operational-breakdown.table tbody th{padding-left:22px;text-align:left;font-weight:400}
.operational-breakdown .calculation-raw{font-size:12px;font-weight:400;color:var(--muted);margin-left:10px;display:inline}
.operational-breakdown td>small{font-size:12px;color:var(--muted);margin-left:3px}
.operational-breakdown .calculation-level{color:var(--muted)}
.operational-breakdown .calculation-result{background:var(--canvas);min-width:126px}
.operational-breakdown .calculation-result .icon{width:14px;height:14px;color:var(--muted);margin-right:14px}
.operational-breakdown .calculation-attainment,.operational-breakdown .calculation-contribution{font-weight:600}
.operational-outcome{display:grid;grid-template-columns:minmax(200px,.7fr) minmax(0,2fr);gap:30px;padding:14px 22px 18px;align-items:center}
.operational-result-label{display:block;font-size:13px;color:var(--muted);margin-bottom:9px}
.operational-outcome .operational-value strong{font-size:36px}
.operational-outcome .operational-value .gauge-zone{margin:12px 0 0;font-size:12px}
.operational-value p{line-height:1.6}
.operational-scale{padding:8px 0 0}
.operational-scale-ends{display:flex;justify-content:space-between;color:var(--muted);font-size:12px;margin-bottom:10px}
.operational-band{display:flex;height:13px;position:relative;isolation:isolate}
.operational-band>.below{background:var(--red);border-radius:4px 0 0 4px}
.operational-band>.threshold{background:#e0b54e}
.operational-band>.target{background:var(--green)}
.operational-band>.ambition{background-color:var(--green);background-image:repeating-linear-gradient(130deg,transparent 0,transparent 4px,#ffffff70 4px,#ffffff70 6px);border-radius:0 4px 4px 0}
.operational-tick{position:absolute;top:-4px;height:21px;border-left:1px solid var(--ink);opacity:.35;transform:translateX(-.5px)}
.operational-marker{position:absolute;top:-6px;bottom:-6px;width:3px;border-radius:2px;background:var(--ink);box-shadow:0 0 0 2px var(--surface);transform:translateX(-50%);z-index:1}
.operational-marker:before{content:"";position:absolute;left:50%;top:-5px;transform:translateX(-50%);border-left:5px solid transparent;border-right:5px solid transparent;border-top:5px solid var(--ink)}
.operational-levels{display:grid;grid-template-columns:repeat(3,1fr);gap:16px;margin-top:17px}
.operational-levels>div{display:flex;flex-direction:column;gap:3px}
.operational-levels>div:nth-child(2){text-align:center}
.operational-levels>div:last-child{text-align:right}
.operational-levels span{font-size:12px;color:var(--muted)}
.operational-levels .icon{width:13px;height:13px;margin-right:3px;color:var(--green)}
.operational-levels b{font-size:16px;font-weight:550;font-variant-numeric:tabular-nums}
.operational-levels b small{font-size:12px;font-weight:400;color:var(--muted);margin-left:3px}
.operational-method{border-top:1px solid var(--line);padding:13px 22px;font-size:13px}
.operational-method summary{cursor:pointer;width:fit-content;color:var(--accent)}
.operational-method p{max-width:950px;line-height:1.8;margin:14px 0 0;color:var(--muted)}
.operational-method>.table-responsive{margin-top:12px;border:1px solid var(--line);border-radius:6px}
.operational-method .operational-formula-text{color:var(--ink);font-weight:550;font-size:14px}
.level-derivation{display:grid;grid-template-columns:80px minmax(0,1fr);gap:14px;font-size:12px;line-height:1.8;margin-top:10px}
.level-derivation>strong{font-weight:550}
.level-derivation>span{color:var(--muted)}
.kpi-config-table .configured-kpi-level{display:block;color:var(--accent);font-size:12px;margin-top:4px}
.kpi-level-editor{border:1px solid var(--line);border-radius:7px;margin-top:22px;overflow:hidden}
.kpi-level-editor-heading,.kpi-level-editor-row{display:grid;grid-template-columns:90px minmax(0,1fr) minmax(0,1fr);gap:14px;padding:10px 14px;align-items:center}
.kpi-level-editor-heading{background:var(--canvas);font-size:12px;line-height:1.6;color:var(--muted)}
.kpi-level-editor-row+.kpi-level-editor-row{border-top:1px solid var(--line)}
.kpi-level-editor-row>strong{font-size:13px;font-weight:550}
.kpi-level-editor-row>.form-label{margin:0;font-size:0;line-height:0}
.kpi-level-editor-row .form-control{font-size:14px;line-height:1.5;min-width:0}
@media(max-width:760px){.kpi-quality-grid .metric-gauge .kpi-indicator-title{min-height:90px}.kpi-quality-grid .metric-gauge .gauge-labels{font-size:12px}.operational-flow-heading{padding:16px 16px 4px;gap:5px}.operational-outcome{grid-template-columns:1fr;padding:14px 16px 18px;gap:14px}.operational-outcome .operational-value strong{font-size:32px}.operational-method{padding:12px 16px}.operational-levels{gap:10px}.operational-levels b{font-size:15px}.kpi-level-editor-heading,.kpi-level-editor-row{grid-template-columns:68px minmax(0,1fr) minmax(0,1fr);gap:10px;padding:10px}.kpi-level-editor-heading{font-size:11px}.level-derivation{grid-template-columns:1fr;gap:0}}
@media print{.operational-flow-heading{padding:2mm}.operational-flow-heading h2{font-size:10px}.operational-flow-heading>span{font-size:8px}.operational-breakdown{min-width:0}.operational-breakdown.table thead th,.operational-breakdown.table tbody td,.operational-breakdown.table tbody th{padding:1mm 2mm;font-size:8px}.operational-breakdown .calculation-raw,.operational-breakdown td>small{font-size:7px}.operational-outcome{padding:3mm;grid-template-columns:1fr 2fr;gap:6mm}.operational-outcome .operational-value strong{font-size:20px}.operational-method{display:none}.metric-reference-values{font-size:9px}.metric-reference-values small,.metric-range-labels{font-size:7px}}
.metric-reference-values>.target{transform:translateX(-100%)}
.metric-reference-values.separated>.target{transform:none}
.operational-levels{display:block;position:relative;min-height:52px}
.operational-levels>div{position:absolute;min-width:72px;transform:translateX(-50%);text-align:center!important}
.operational-levels.tight{display:grid;grid-template-columns:repeat(3,1fr)}
.operational-levels.tight>div{position:static;transform:none;min-width:0}
@media(max-width:760px){.operational-levels{display:grid;grid-template-columns:repeat(3,1fr)}.operational-levels>div{position:static;transform:none;min-width:0}.operational-levels>div:first-child{text-align:left!important}.operational-levels>div:last-child{text-align:right!important}}
.chart-legend .quality-ontime{color:var(--green)}
.chart-legend .quality-csat{color:var(--ink)}
.chart-legend i.quality-line{width:17px;height:0;border-top:2px solid currentColor;background:none;border-radius:0}
.chart-legend i.quality-line.dashed{border-top-style:dashed}
.chart-legend i.backlog{background:var(--accent)}
.kpi-selection-summary[hidden]{display:none}
.performance-table{width:100%;font-size:13px;min-width:1070px}
.performance-table th,.performance-table td{padding:12px!important;vertical-align:middle;border-bottom:1px solid var(--line);white-space:nowrap}
.performance-table th:first-child{width:24%;min-width:210px;white-space:normal}
.performance-table thead th button{border:0;background:none;color:inherit;font:inherit;padding:0;display:flex;align-items:center;gap:4px}
.performance-table thead .icon{width:12px;height:12px;opacity:.5}
.performance-table th[aria-sort] button{color:var(--accent)}
.performance-table tbody th{font-size:13px;font-weight:500;color:var(--ink)}
.performance-table .breakdown-child th{padding-left:38px!important}
.performance-table th small{display:block;color:var(--muted);font-size:12px;font-weight:400;margin-top:4px}
.performance-table .breakdown-toggle{border:0;background:none;color:inherit;font:inherit;text-align:left;display:flex;align-items:center;gap:8px;padding:0;white-space:normal;line-height:1.4}
.breakdown-toggle .icon{flex-shrink:0;width:16px;height:16px}
.performance-table .totals-row th,.performance-table .totals-row td{background:var(--accent-soft);font-weight:600}
.account-blocked{background:var(--red-soft)!important;color:var(--red)!important}
.account-actions{display:flex;gap:12px;align-items:center;flex-wrap:wrap}
.account-actions button:disabled{opacity:.45;cursor:not-allowed}
.account-block-action{color:var(--red)}


/* KPI branches link to the complete ticket view. */
.performance-table{min-width:980px}
.performance-table th:first-child{position:sticky;left:0;z-index:1;background:var(--surface)}
.performance-table thead th:first-child{background:var(--canvas)}
.branch-name{display:flex;align-items:center;justify-content:space-between;gap:10px;width:100%}
.branch-name>span,.branch-name>.breakdown-toggle{min-width:0;flex:1}
.branch-ticket-link{display:inline-flex;align-items:center;justify-content:center;flex-shrink:0;padding:4px;color:var(--accent);border-radius:4px}
.performance-table .branch-ticket-link .icon{width:16px;height:16px;opacity:1}
.branch-ticket-link:hover,.branch-ticket-link:focus-visible{background:var(--accent-soft);outline:2px solid var(--accent);outline-offset:1px}
.ticket-filter-card{margin-bottom:22px}
.ticket-period-filters{padding:20px 22px;display:grid;grid-template-columns:1fr 1fr 1.4fr;gap:16px;border-bottom:1px solid var(--line)}
.ticket-filter-card .kpi-filter-sections{display:grid;grid-template-columns:2fr 3fr;gap:24px;padding:20px 22px}
.ticket-filter-card .kpi-filter-section{padding:0;border:0;min-width:0}
.ticket-filter-card .kpi-filter-section:only-child{grid-column:1/-1}
.ticket-people-filters{display:grid;grid-template-columns:1fr 1fr;gap:12px}
.ticket-data-filters{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px}
.ticket-filter-card .kpi-filter-field{min-width:0}
.ticket-filter-card .form-select,.ticket-filter-card .form-control{min-width:0;font-size:13px;width:100%}
.ticket-extra-filters{padding:0 22px 18px}
.ticket-extra-filters>summary{font-size:14px;color:var(--muted);cursor:pointer}
.ticket-extra-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;margin-top:18px}
.ticket-selection-footer{border-top:1px solid var(--line);padding:12px 22px;display:flex;align-items:center;justify-content:space-between;gap:16px}
.ticket-selection-footer>span{display:flex;align-items:center;gap:6px;font-size:13px;color:var(--muted)}
.ticket-selection-footer .icon{width:16px;height:16px}
.ticket-selection-footer .text-button{display:flex;align-items:center;gap:6px;font-size:13px}
.ticket-explorer .queue-toolbar{display:flex;justify-content:space-between;gap:16px;padding:18px 20px}
.ticket-explorer .search-field{flex:1;max-width:450px}
.ticket-explorer .queue-controls{flex-shrink:0}
.ticket-explorer .queue-controls select{display:block;width:190px;max-width:none;font-size:13px}
.ticket-explorer-table{min-width:100%;width:max-content;font-size:13px}
.ticket-explorer-table th,.ticket-explorer-table td{padding:14px 12px;white-space:nowrap;vertical-align:middle}
.ticket-explorer-table th:first-child,.ticket-explorer-table td:first-child{position:sticky;left:0;z-index:1;background:var(--surface);min-width:240px;max-width:300px;border-right:1px solid var(--line)}
.ticket-explorer-table th:first-child{z-index:2;background:var(--canvas)}
.ticket-explorer-table .text-button{font-size:13px;font-weight:500}
.catalog-ticket-title{white-space:normal;max-width:285px;margin-top:5px;line-height:1.5}
.ticket-explorer-table.dense td{padding-top:8px;padding-bottom:8px}
.ticket-quality.good{color:var(--green)}
.ticket-quality.late{color:var(--red)}
.ticket-column-options{display:grid;grid-template-columns:1fr 1fr;gap:12px}
.catalog-ticket-detail{width:min(760px,calc(100vw - 32px));max-width:760px}
.catalog-ticket-detail h3{margin-bottom:22px}
.ticket-filter-error{margin-bottom:20px;color:var(--red);border-color:var(--red)}
@media(max-width:1200px){.ticket-filter-card .kpi-filter-sections{grid-template-columns:1fr}.ticket-extra-grid{grid-template-columns:repeat(3,minmax(0,1fr))}}
@media(max-width:700px){.ticket-period-filters{padding:16px;grid-template-columns:1fr 1fr;gap:12px}.ticket-period-filters>label:last-child{grid-column:1/-1}.ticket-filter-card .kpi-filter-sections{padding:16px;gap:20px}.ticket-data-filters{grid-template-columns:1fr}.ticket-extra-filters{padding:0 16px 16px}.ticket-extra-grid{grid-template-columns:1fr 1fr;gap:12px}.ticket-selection-footer{padding:12px 16px}.ticket-explorer .queue-toolbar{flex-direction:column;padding:14px}.ticket-explorer .queue-controls{justify-content:space-between}.ticket-explorer .search-field{max-width:none;width:100%}.ticket-explorer .table-footer{flex-wrap:wrap;gap:14px}.ticket-explorer-table th:first-child,.ticket-explorer-table td:first-child{position:static;min-width:215px;max-width:240px}.ticket-column-options{gap:10px}.catalog-ticket-detail .detail-grid{grid-template-columns:1fr}}
/* Keep status values aligned when card headings wrap. */
.status-metrics .metric-card{display:flex;flex-direction:column;align-items:stretch;gap:13px}
.status-metrics .metric-label{align-items:flex-start}
.status-metrics .metric-bottom{margin-top:auto;flex-wrap:nowrap;align-items:flex-end}
.status-metrics .metric-bottom strong{flex:0 0 auto;font-variant-numeric:tabular-nums}
.status-metrics .metric-change{min-width:0;text-align:right}
@media(max-width:760px){.status-metrics .metric-card:last-child{flex-direction:row;align-items:center}.status-metrics .metric-card:last-child .metric-bottom{margin:0}}

/* One consistent card structure for linear and semicircular metric scales. */
.kpi-indicator-heading{flex-wrap:wrap;gap:12px 18px}
.kpi-indicator-heading>span{margin-left:auto}
.kpi-chart-switch{display:flex;gap:3px;padding:3px;border:1px solid var(--line);border-radius:7px;background:var(--surface);flex-shrink:0}
.kpi-chart-switch button{display:flex;align-items:center;justify-content:center;gap:7px;border:0;border-radius:4px;padding:7px 11px;background:transparent;color:var(--muted);font:inherit;font-size:14px;white-space:nowrap;min-height:34px}
.kpi-chart-switch button[aria-pressed="true"]{background:var(--accent-soft);color:var(--accent);font-weight:600}
.kpi-chart-switch button:hover{color:var(--accent)}
.kpi-chart-switch button:focus-visible{outline:2px solid var(--accent);outline-offset:2px}
.kpi-chart-switch .icon{width:18px;height:18px}
.kpi-quality-grid.kpi-indicator-row{grid-template-rows:auto auto auto;row-gap:0}
.kpi-indicator-row>.card{display:grid;grid-template-rows:subgrid;grid-row:span 3;padding:18px}
.kpi-indicator-row .gauge{display:contents}
.kpi-indicator-row .metric-gauge .kpi-indicator-title{min-height:63px;margin:10px 0 16px}
.metric-display{display:flex;flex-direction:column;min-width:0}
.metric-display .gauge-actual{font-variant-numeric:tabular-nums}
.metric-display .metric-status{margin-bottom:0;min-height:28px}
.metric-display .gauge-zone{font-size:12px}
.metric-display .metric-scale{padding-top:18px}
.metric-dial{position:relative;width:100%;max-width:270px;margin:0 auto}
.metric-dial-svg{display:block;width:100%;height:auto;overflow:visible}
.dial-zone{fill:none;stroke-width:18px;stroke-linecap:butt}
.dial-zone.below{stroke:var(--red)}
.dial-zone.threshold{stroke:#dfb957}
.dial-zone.target{stroke:var(--green)}
.dial-tick{stroke:var(--surface);stroke-width:1.5px}
.dial-marker-halo{fill:none;stroke:var(--surface);stroke-width:7px;stroke-linecap:round}
.dial-marker-line{fill:none;stroke:var(--ink);stroke-width:3px;stroke-linecap:round}
.dial-marker-tip{fill:var(--ink);stroke:var(--surface);stroke-width:1px}
.kpi-quality-grid .metric-dial .gauge-value{position:absolute;bottom:4px;left:0;right:0;justify-content:center;flex-wrap:nowrap;margin:0;font-size:32px}
.metric-gauge-dial .metric-status{display:flex;justify-content:center;margin:4px 0 0}
.metric-display .metric-dial-references{padding-top:15px}
.metric-gauge-dial .metric-reference-values{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:6px}
.metric-gauge-dial .metric-reference-values>b{text-align:center;font-size:13px}
.metric-gauge-dial .metric-reference-values>b:first-child{text-align:left}
.metric-gauge-dial .metric-reference-values>b:last-child{text-align:right}
.metric-gauge-dial .metric-range-labels{padding:0 13%}
.operational-scale{container-type:inline-size}
@container(max-width:360px){.operational-levels{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px}.operational-levels>div{position:static;transform:none;min-width:0}.operational-levels>div:first-child{text-align:left!important}.operational-levels>div:last-child{text-align:right!important}.operational-levels b{font-size:14px}}
@media(max-width:900px){.kpi-indicator-heading>span{display:none}.kpi-chart-switch{margin-left:auto}}
@media(max-width:560px){.kpi-indicator-heading{align-items:flex-start}.kpi-chart-switch{margin-left:0}.kpi-chart-switch button{padding:7px 12px}.kpi-indicator-row>.card{padding:16px}}
@media print{.kpi-chart-switch{display:none}}

/* Composition follows the same expandable branch layout as the performance tables. */
.composition-table{min-width:0;font-variant-numeric:tabular-nums}
.composition-table th:first-child{width:70%;min-width:0}
.composition-table td{text-align:right}
.composition-table thead th:not(:first-child) button{margin-left:auto}

/* The name and final value share a bounded column beside the integral scale. */
.operational-summary.operational-flow{container:operational-result / inline-size}
.operational-flow .operational-outcome{grid-template-columns:minmax(215px,.65fr) minmax(0,2fr);gap:24px;padding:16px 20px;align-items:center}
.operational-outcome .operational-value{min-width:0}
.operational-outcome .operational-value h2{font-size:16px;line-height:1.35;margin:0 0 10px;overflow-wrap:anywhere}
.operational-outcome .operational-value strong{font-size:32px}
.operational-outcome .operational-value .gauge-zone{margin:8px 0 0}
.operational-outcome .operational-value p{margin-top:6px}
.operational-outcome .operational-scale{min-width:0;padding-top:0}
.composition-table thead th{white-space:normal}
@container operational-result (max-width:520px){.operational-flow .operational-outcome{grid-template-columns:minmax(0,1fr);gap:16px}.operational-outcome .operational-value h2{max-width:none}}
@media print{.operational-summary{display:none!important}}

/* Subtle parent shading spans every cell and sits between the body and header tones. */
.performance-table{--branch-surface:color-mix(in srgb,var(--surface) 50%,var(--canvas))}
.performance-table tbody .breakdown-parent>th,.performance-table tbody .breakdown-parent>td{background:var(--branch-surface);border-top:1px solid var(--line);border-bottom:1px solid var(--line);font-weight:400}
.performance-table .breakdown-parent .value-chip{font-weight:400}
.performance-table tbody .breakdown-child>th,.performance-table tbody .breakdown-child>td{background:var(--surface);border-bottom:1px solid var(--line)}
.performance-table tbody .breakdown-child>th:first-child{padding-left:42px!important}
.performance-table tfoot .totals-row>th,.performance-table tfoot .totals-row>td,.performance-table tbody .totals-row>th,.performance-table tbody .totals-row>td{background:var(--accent-soft);border-top:1px solid var(--line)}

/* Status buttons are the only queue filters; both queues share the Tickets search. */
.status-metrics.attention-metrics{grid-template-columns:repeat(4,minmax(0,1fr))}
.queue-card .queue-heading{display:flex;align-items:center;justify-content:space-between;flex-wrap:wrap;gap:16px;padding:18px 20px;border-bottom:1px solid var(--line)}
.queue-heading h2{flex-shrink:0}
.queue-heading .search-field{flex:1 1 290px;max-width:450px}
.queue-heading .search-field input,.ticket-explorer .search-field input{font-size:14px;padding:2px 0;min-height:24px;box-shadow:none}
@media(max-width:760px){.status-metrics.attention-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}.status-metrics.attention-metrics .metric-card:last-child{grid-column:auto;flex-direction:column;align-items:stretch}.status-metrics.attention-metrics .metric-card:last-child .metric-bottom{margin-top:auto}.status-metrics.task-metrics .metric-card:last-child{flex-direction:column;align-items:stretch}.queue-card .queue-heading{padding:14px}.queue-heading .search-field{flex-basis:100%;max-width:none}.status-metrics.task-metrics .metric-card:last-child .metric-bottom{margin-top:auto}}